If for any reason you are not completely satisfied with your product, you may return them, within 7 days for a refund. Refunds will be issued within 7 business days from receipt of the item. Shipping costs will not be refunded. Please contact us at to obtain a Returns Authorization Form. The item must be in perfect condition. All returned items must be in its original saleable condition when received. Please be sure to include all of the original material that we sent with the product. The product must be supported with the Returns Authorization Form (RAF) Number that will be given to you after the RAF has been received by us.

Items must be sent via any Insured Carrier for shipment with Signature Confirmation. We cannot be responsible for items that are lost or damaged in the mail on the way back to us.

Please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. Send this information in the package to the following address:

Protein Ark Ltd
The Innovation Centre
217 Portobello
S1 4DP. UK