These Terms & Conditions apply to all sales of products by Protein Ark Limited whose registered office is at 30 Gordon Road, Windsor, Berkshire SL4 3RH, UK, registered number 9169885, VAT number 195877144. These Terms & Conditions shall supersede any standard terms of business of the customer. No variation of these Terms & Conditions and no representations about the products will be binding upon Protein Ark unless it is in writing and is signed by Protein Ark’s authorized representative.
Net thirty (30) days after shipment in pound sterling. All orders are subject to final acceptance by Protein Ark at the prices in effect at the time of shipment. If any part of an invoice remains outstanding after the due date for payment, Protein Ark will be entitled to charge interest from the invoice date until full payment at the rate of 4% per year above the base rate from time to time of HSBC plc, calculated on a daily basis and compounded annually at 31st December. Protein Ark retains ownership of any and all products delivered to the customer until Protein Ark has received full, unconditional payment for such goods or services supplied by Protein Ark.
Protein Ark products are intended for research use only and are not to be used for any other purposes including, but not limited to, unauthorized commercial purposes, in vitro diagnostic purposes, ex vivo or in vivo therapeutic purposes, investigational use, in foods, drugs, devices or cosmetics of any kind, or for consumption by or use in connection with or administration or application to humans or animals. You acknowledge that the goods have not been tested by or for us for safety or efficacy, unless expressly stated in our catalogues or on the label or other documentation accompanying the goods.
The prices quoted do not include packing and carriage charges or insurance and are exclusive of VAT. A packing charge may be added to the price of the product by Protein Ark. Protein Ark will give the customer an estimate of the packing charge on receipt of the order. Protein Ark reserves the right to amend prices and product specifications without notice. Prices and product specifications in effect at the time of shipment are deemed final.
Orders may be placed by 1) telephone, 2) written request delivered by post, fax, or e-mail, or 3) by the Protein Ark website on-line ordering facility. All orders must refer to Protein Ark’s catalogue number for the relevant product and should contain a purchase order number, contact information, and billing/shipping addresses. Orders placed by the customer shall be deemed to be accepted only upon receipt of a written acknowledgement issued by Protein Ark or when the product is delivered to the customer, whichever occurs first. Products will be as described under the relevant product code in the catalogue. Customers should always review Protein Ark’s website for the most current information before ordering and will be taken to be fully aware of all information and warnings available.
Product Availability and Delivery
Unless otherwise specified, shipping and handling charges are prepaid and added, F.O.B origin. Other options are available upon request. Domestic orders for in-stock catalog items received Monday to Thursday before 2 pm will be shipped out the same day for delivery the following day. Orders for in-stock items placed after 2 pm will ship out the next business day. Some in-stock item orders that require cold storage are not shipped on Friday. Products are normally available from stock and Protein Ark will use its reasonable endeavours to deliver products within seven (7) days after the date on which the order was received by Protein Ark; but Protein Ark will not be liable to compensate the customer for late delivery. Please inquire with the customer service department for shipping charges to customers outside UK.
Limited Product Warranty
Any product that does not meet the performance standards stated in the product specification sheet will be replaced at no charge. This warranty limits our liability to the replacement of the product. No other warranties of any kind, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose, are provided by Protein Ark.Protein Ark shall have no liability for any direct, indirect, consequential or incidental damages arising out of the use, the results of use or the inability to use any product.
If for any reason you are not completely satisfied with your product, you may return them, within 7 days for a refund. Refunds will be issued within 7 business days from receipt of the item. Shipping costs will not be refunded. Please contact us at firstname.lastname@example.org to obtain a Returns Authorization Form. The item must be in perfect condition. All returned items must be in its original saleable condition when received. Please be sure to include all of the original material that we sent with the product. The product must be supported with the Returns Authorization Form (RAF) Number that will be given to you after the RAF has been received by us.
Items must be sent via any Insured Carrier for shipment with Signature Confirmation. We cannot be responsible for items that are lost or damaged in the mail on the way back to us.
Please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. Send this information in the package to the following address:
Protein Ark Ltd.,
The Innovation Centre,
Sheffield, S1 4DP. UK.
Ark will not be liable to the customer or be deemed to be in contractual breach by reason of any delay in performing, or any failure to perform, any of Protein Ark’s obligations in relation to the product(s), if the delay or failure was due to any cause beyond Protein Ark’s reasonable control and in particular Protein Ark reserves the right to defer the date of delivery or to cancel any order or reduce the volume of the Products ordered by the customer if it is prevented from or delayed in carrying out its business due to circumstances beyond the reasonable control of Protein Ark including without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, epidemic or other inability or delay in obtaining supplies. If any provision of these Terms & Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby. The sale contract between the customer and Protein Ark is governed by English law, and these Terms & Conditions will be interpreted in accordance with English law. The customer, by ordering Protein Ark products, is deemed to submit to the exclusive jurisdiction of the English courts in connection with any dispute which may arise from the use of the products or the sale contract between the customer and Protein Ark.